Library Services Manager, Full-Time (Carnegie Library of Pittsburgh)


The Library Services Manager (LSM) will facilitate literacy and learning by leading an accomplished team of professionals in designing and providing services and programs for the Hill District community.  The LSM oversees efficient operation of the Hill District branch, including management of staff and the successful implementation of CLP Service Standards in all of its functions.  The LSM will continuously improve and advocate for library services, policies and engaging spaces that serve community needs and trends.

POSITION TITLE:  Library Services Manager, Full-Time (#210053)

LOCATION:  CLP – Hill District

POSTING DATE: July 20, 2021

The successful candidate will have a passion for library services for readers and a willingness to represent and lead these services.  The LSM will have demonstrated success in serving diverse communities and leading staff in design, execution and evaluation of innovative and community-oriented services. The LSM should be flexible, cooperative and accomplished at creating and maintaining partnerships. The LSM will also serve as a liaison with internal departments to achieve strategic goals.


Responsibilities include, but are not limited to:

  • Understanding, advocating for and engaging with library users and building community through physical and virtual means;
  • Engaging with the community, organizations and individuals, where they live, work, shop and belong;
  • Designing programs and services for our community with a focus on reading, entertainment and adult learning;
  • Leveraging technology and innovation to create an extraordinary user experience in services and programs;
  • Understanding and modeling the Carnegie Library of Pittsburgh brand and mission every day – creating and engaging with stories published across a variety of digital channels, including those owned by the Library and those created by other community members;
  • Coordinating with the Facilities and Security teams to ensure that a safe and healthy environment is maintained;
  • Developing skills and abilities of staff and empowering staff to work to the top of their classifications to achieve the library’s goals;
  • Modeling behaviors in patron-focused service, self-directed learning, strategic thinking and planning, and personal accountability;
  • Developing and maintaining a functioning team atmosphere and environment;
  • Leading and participating in system-wide activities such as committees and teams;
  • Evaluating the success of their efforts and continuously improving public services and staff to respond to changing needs through data collection and analysis; and generating and sharing the vision of a future-focused library.


Requirements & Qualifications:

  • Master’s Degree in Library Science from an ALA accredited university;
  • Five or more years of progressive experience and increasing responsibility in a public library, including demonstrated leadership;
  • Ability to engage and collaborate effectively with a diverse public, peers and staff, striving for accessibility and inclusion in all matters;
  • Relevant experience in service design, coordination and evaluation/measurement of superior reader’s services in a public library;
  • Demonstrated success in serving the public and leading staff and volunteers in complex, user-oriented enterprises;
  • Proficient computer skills to leverage technology and virtual interfaces and to create an integrated and interactive experience in reader services and engagement;
  • Excellent written and verbal communication skills, with ability to engage with all types of people;
  • Ability to lead, motivate, develop and supervise staff and volunteers;
  • Strong leadership and management skills, including the ability to resolve problems;
  • Ability to evaluate the needs for budgetary resources for staffing, facilities, and other needs;
  • Advanced knowledge of CLP policies and practices and trends in library science and services;
  • Ability to engage staff regarding CLP’s strategic directions and facilitate effective communication between staff and othe departments, branches and staff, as necessary;
  • Willing to advocate for the needs of location, staff and user community;
  • Ability to make decisions for the betterment of CLP and specific purview using independent judgment and understanding of CLP’s strategic directions;
  • Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and using social media to promote programs and resources;
  • PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Report Training upon offer of employment.


Work Hours:  37.5 hours per week; days, evenings, and weekends required.

Salary:  $50,000-60,000 annually

How to Apply:  Interested applicants should apply online by August 15, 2021 at


Carnegie Library of Pittsburgh – Philosophy of Service

Our customers are our first priority. The staff of Carnegie Library of Pittsburgh are committed to providing the highest level of service to satisfy the needs of every customer: those who use our facilities, materials, and services; those who access us electronically; the individuals and organizations with whom we interact; and our team of colleagues. We value our role in providing access to a world of information for all people and our impact on the development of a learning society. Our goal is to create a service environment that inspires customer confidence, loyalty and many return visits.


We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.