Part-Time Customer Engagement Associate (Carnegie Library of Pittsburgh-Squirrel Hill)

Job Summary: Seeking a highly motivated and energetic individual to provide outstanding customer service at the Carnegie Library of Pittsburgh-Squirrel Hill. This customer service-focused role will ensure high quality user experiences throughout the Library, in adherence to the CLP Philosophy of Service.

Location: CLP-Squirrel Hill, Pittsburgh, PA.
Hiring Supervisor: Dwayne Robinson, Customer & Account Services Supervisor
Work Hours: 20-25 hours per week; days, evenings and weekends required.
Compensation: $14.25 per hour
Number of Vacancies: 1
Unit: This position is represented by the United Steelworkers union.

Education & Physical Requirements:
• High School Diploma or GED required;
• The physical ability to bend, stoop, stand for long periods of time, frequently climb stairs, push heavy book trucks, and lift heavy loads (25+ pounds).

Skills, Knowledge, Abilities & Experience:
• Superior internal and external customer service commitment and skills required;
• Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
• The desire and ability to work with a diverse public and staff within diverse communities;
• Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred;
• Bilingual or multilingual abilities a plus.

Responsibilities include, but are not limited to:
• Engaging with library users to ensure their needs are supported and addressed through relevant services;
• Greeting customers and directing them to the appropriate staff members and resources to meet their information needs;
• Overseeing the opening and closing process of the library as needed, resolving customer and security issues, and ensuring the smooth operation of the library;
• Performing circulation functions of the Library to ensure high quality user-focused service;
• Preparing and submitting required reports as needed;
• Providing basic computer instruction and assistance to public PC users;
• Registering customers for library cards, collecting fines and fees, processing customer holds and requests;
• Providing basic reference and readers’ advisory service to all age levels in person and over the phone;
• Creating content for CLP’s various websites, blogs, and social media accounts;
• Handling monetary transactions, including cash payments and credit transactions;
• Resolving customer concerns with the goal of customer satisfaction;
• Working in a busy, urban library and meeting the needs of a diverse range of customers, including children and the elderly;
• Assisting with distribution of library service, clerical, and policy changes;
• Supporting new staff in achieving successful customer service experiences.

Clearance Requirements:
• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

Interested in Applying? Submit resume at https://cssclp.sentrichr.com/?requisition=534 by January 26, 2023.