Part-Time Customer Engagement Associate (Carnegie Library of Pittsburgh-Squirrel Hill)

Job Summary: Seeking a highly motivated and energetic individual to provide outstanding customer service at the Carnegie Library of Pittsburgh-Squirrel Hill. This customer service-focused role will ensure high quality user experiences throughout the Library, in adherence to the CLP Philosophy of Service.

Location: CLP-Squirrel Hill, Pittsburgh, PA.
Hiring Supervisor: Dwayne Robinson, Customer & Account Services Supervisor
Work Hours: 20-25 hours per week; days, evenings and weekends required.
Compensation: $14.25 per hour
Number of Vacancies: 1
Unit: This position is represented by the United Steelworkers union.

Education & Physical Requirements:
• High School Diploma or GED required;
• The physical ability to bend, stoop, stand for long periods of time, frequently climb stairs, push heavy book trucks, and lift heavy loads (25+ pounds).

Skills, Knowledge, Abilities & Experience:
• Superior internal and external customer service commitment and skills required;
• Excellent communication skills and the ability to work well with public, supervisors, co-workers, and system wide;
• The desire and ability to work with a diverse public and staff within diverse communities;
• Familiarity with online catalog, MS Windows and MS Office, electronic databases, Internet searching, and experience with library circulation software preferred;
• Bilingual or multilingual abilities a plus.

Responsibilities include, but are not limited to:
• Engaging with library users to ensure their needs are supported and addressed through relevant services;
• Greeting customers and directing them to the appropriate staff members and resources to meet their information needs;
• Overseeing the opening and closing process of the library as needed, resolving customer and security issues, and ensuring the smooth operation of the library;
• Performing circulation functions of the Library to ensure high quality user-focused service;
• Preparing and submitting required reports as needed;
• Providing basic computer instruction and assistance to public PC users;
• Registering customers for library cards, collecting fines and fees, processing customer holds and requests;
• Providing basic reference and readers’ advisory service to all age levels in person and over the phone;
• Creating content for CLP’s various websites, blogs, and social media accounts;
• Handling monetary transactions, including cash payments and credit transactions;
• Resolving customer concerns with the goal of customer satisfaction;
• Working in a busy, urban library and meeting the needs of a diverse range of customers, including children and the elderly;
• Assisting with distribution of library service, clerical, and policy changes;
• Supporting new staff in achieving successful customer service experiences.

Clearance Requirements:
• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

Interested in Applying? Submit resume at by January 26, 2023.