Pay Grade: 3
Starting Pay Rate: $45,000 per year, commensurate with experience
Status: Full-time, Non-Exempt
Hours/Schedule: 37.5 hours per week, some evenings and weekends required
Benefits: Paid Time Off, Retirement plan with 3% match, Health insurance, Paid holidays
Cooper-Siegel Community Library, and its branch in Sharpsburg, serve nearly 30,000 residents in six diverse municipalities that make up the Fox Chapel Area School District. Both libraries provide free access to information, education and recreation through high-quality collections, programs and services. Our mission is to cultivate a community of lifelong learners.
Organizational Relationships
Reports to: Head of Library Public Services
Supervises: Library Service Assistants I – Public Services
Position Summary
This position promotes excellence in library patron experiences and excels at handling the routine, highly detailed work around circulation. The employee in this position provides regular feedback to the Management Team and is responsible and accountable to the Head of Library Public Services for delivering top-notch customer service.
Shared Management Team Duties & Responsibilities
- Cooperates as a team member and supports the library service model by providing excellent patron experiences.
- Supports delivery of a consistent experience that reflects the uniqueness of our libraries’ diverse communities.
- Interprets library policies and procedures for public and staff.
- Participates in hiring, supervising, training, developing, and evaluating Library Services Assistants.
- Maintains positive relations with the community and library staff.
- Participates as a member in work and activities of professional associations and/or countywide committees, such as the Circulation Advisory Group.
- Stays up to date on professional developments through participation in professional organizations, system meetings, workshops, and continuing-education opportunities.
- Reads professional literature.
- Participates in professional Management Team decisions that pertain to services and procedures provided at public service desks. Acts as library Person-in-Charge in Management Team members’ absence.
- Models exceptional customer service at all public service desks.
Essential Responsibilities
- Leads the services and activities for Patron Services (Circulation), oversees all related functions, and supports the successful implementation of the established service standards and customer account functions, physical and virtual, at both locations.
- Oversees and refines complex customer and account processes, such as lost and paid and billed items procedures.
- Drafts and reviews policies and procedures in conjunction with the Management Team.
- Resolves customer account issues and disputes.
- Sets, implements, and oversees library-wide customer service standards and expectations in conjunction with the Management Team.
- Attends periodic systemwide Circulation Advisory Group meetings to gather and share information about circulation policies, procedures, and changes.
- Coordinates delivery of materials to and from Cooper-Siegel Community Library (CSCL), including pickup locker deliveries and retrievals.
- Generates and submits reports, statistics, and other data as required.
- Assists in scheduling public service desk employees and works at all public service desks at both locations on a regular basis.
- Motivates, supervises, and evaluates a high-performing Patron Services team, requiring periodic check-ins and annual performance evaluations. Fosters a success-oriented, accountable environment within the department.
- Identifies continuing education opportunities in public services best practices for staff development.
- Assumes a leadership role to address emergency situations, as required.
- Monitors public usage of both libraries and makes suggestions for improvements and efficiencies.
- Prepares weekly bank deposit from cash and checks received at all public service desks.
- Reviews staff time sheets for payroll processing.
- Maintains regular and predictable attendance and punctuality.
- Performs other special projects and other duties as assigned or required during and outside of regular business hours.
Required Education and Experience
- Bachelor’s degree
- At least three years relevant experience working in a public library
- At least two years supervisory and training experience
Required Skills, Knowledge and Abilities
- Advanced knowledge of integrated library systems, Sierra preferred
- Exceptional customer service skills
- Ability to provide effective staff training
- Exceptional computer skills and working knowledge of Microsoft Office 365 products
- Ability to work well with people, make decisions, and keep accurate records
- Strong interpersonal and communication skills
- Ability to work in teams and independently with minimal supervision
- Ability to travel between library facilities on a regular basis
Required Behavioral Competencies
- Passionate about public service and being an essential connector of learning and ideas between the library and the community
- Collaborative mindset and ability to work with other departments on library-wide initiatives
- Focused on customers
- Ethical, honest, and trustworthy
- Composed, patient with people and processes
- Good decision-maker
- Cope effectively with ambiguity and change
- Problem solver, willingness to be helpful
- Proactive self-starter and effective team builder
- Diligent, driven, and opportunity-seeking
Physical Requirements and Work Environment
- This position requires frequent walking, sitting, bending, stooping, crouching, kneeling or crawling, standing for long periods, and using hand or fingers to manipulate, touch, or handle.
- Frequently will need to lift or push up to 15 pounds, periodically up to 30 pounds, and rarely up to 65 pounds.
- The work environment noise level is typical of a moderately noisy standard business office with equipment running, outdoors in normal urban setting.
- Vision abilities required by this job include near and far vision, depth perception and color differentiation.
Tools and Equipment commonly used to perform this job includes (add any other that are pertinent to the position)
- Computer
- Printer
- Scanner
- Copier
- Book cart
- Point of sale device
Additional Comments or working conditions not listed above.
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The responsibilities outlined above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.
Submittal of current PA Criminal Background Check, PA Child Abuse and FBI Fingerprinting clearances required at time of hire.
To apply for this position, submit a cover letter, resume, and three professional references to Jill McConnell, Executive Director, at mcconnellj@coopersiegelcommunitylibrary.org. The deadline for applications is August 2, 2026. No phone calls please.