Position Title: Circulation Clerk
Reports To: Library Director
Status: Part-Time, Non-Exempt
Starting Rate: $15/hr and PTO
Position Summary
The Circulation Clerk is responsible for providing excellent customer service to library patrons while supporting daily circulation operations. This position assists patrons with borrowing materials, library accounts, and basic informational needs, while helping maintain an orderly, welcoming, and efficient library environment.
Customer Service
- Greet patrons in a friendly, professional, and helpful manner.
- Check library materials in and out using the integrated library system.
- Issue and renew library cards.
- Assist patrons with account inquiries, holds, and renewals.
- Answer basic questions regarding services, policies, programs, and resources.
- Direct patrons to appropriate staff for reference or technology assistance.
Circulation Operations
- Sort, shelve, and organize library materials according to established procedures.
- Empty book drops and process returned materials.
- Maintain accurate patron and circulation records.
- Assist with opening and closing procedures.
Technology Assistance
- Provide basic assistance with public computers, self-checkout stations, printers, scanners, and copiers.
- Help patrons access the library catalog and online resources.
- Troubleshoot minor equipment issues.
General Support
- Assist with library programs and special events as assigned.
- Support library promotions and community outreach efforts.
- Attend staff meetings and training sessions.
- Perform other duties as assigned.
Required Qualifications
- High school diploma or equivalent.
- Excellent customer service and communication skills.
- Ability to work effectively with patrons of all ages and backgrounds.
- Basic computer proficiency, including email, internet, and common office software.
- Ability to follow procedures accurately and maintain confidential patron records.
- Strong organizational skills and attention to detail.
Northern Tier Regional Library
4015 Dickey Road
Gibsonia PA 15044
www.northerntierlibrary.org