The Penn Hills Library is seeking a results-oriented, highly-motivated team leader who thrives in a collaborative working environment and is committed to providing an exceptional library experience for all of our patrons and the community.
Job Summary
This position reports to the Executive Director and directs all Public Service Department operations and staff. Demonstrates continuous effort to improve operations, streamline work processes and work cooperatively and jointly to provide seamless public service. Participates in library-wide planning and decision making as a member of the library leadership team to improve the quality of library services.
Responsibilities include, but are not limited to:
- Leading and managing all team members in the Public Service Department, including recruiting, hiring, training, performance management, scheduling, conducting staff meetings and generally creating a high-functioning, supportive, collaborative and inclusive environment.
- Evaluating services provided to patrons, making recommendations as needed.
- Participating in the development of equitable library policies and procedures.
- Preparing, recommending and monitoring budget for Public Service Department, generating budget reports and analyses as required.
- Ensuring staff are delivering outstanding service by teaching, coaching and leading by example.
- Working with the leadership team to maintain high quality standards for service.
- Building enduring relationships by engaging with the community and developing strong lines of communication.
- Interpreting circulation services for the public, handling patron relations concerning library-wide circulation activities.
- Preparing, maintaining, and analyzing circulation statistical reports.
- Maintaining professional knowledge in applicable areas and keeping abreast of changes.
- Assist with administrative duties as needed.
Knowledge/Skills/Abilities
- Strong interpersonal and communications skills and the ability to engage effectively with all stakeholders including all library employees, board members, patrons and other members of the community.
- Ability to handle confidential information with integrity.
- Ability to learn and use the library computer system with high degree of efficiency.
- Ability to set priorities and handle multiple activities or interruptions at once and to work positively and effectively within a team model.
- Ability to exercise judgment in non-routine situations.
- Knowledge of materials and services available at Library as well as activities and current programs.
- Knowledge of physical organization of the Library and the functions of the various departments.
Education and Experience
- Bachelor’s degree or 3-5 years of supervisory experience in a customer service environment is required.
- Familiarity with daily operations of a public library is required.
- PA Criminal Record Check, Federal Criminal Record Check, PA Child Abuse History Clearance, and Mandated Reporter Training required upon offer of employment.
Job Type: This is a full-time, exempt position.
Penn Hills offers a competitive benefits package including health insurance, paid time off and a retirement plan
Salary: $50,000
The Penn Hills Library is a 501c3 nonprofit library with two locations in Allegheny County and a service area of over 40,000 residents. We believe in engaging the community, supporting their needs, and charging no fines or fees for service.
We are proud to be an Equal Opportunity Employer.
Job Type: Full-time
Benefits:
- Health insurance
- Paid time off
Work Location: In person
Please email a cover letter and resume to Jessica Beichler at beichlerj@pennhillslibrary.org by August 31, 2025.